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What are advantages of our service?
First of all, we are professionals
with a lot years' experience of it as well as of photo retouching and manipulation. We work online, it's the most easiest way. All you need is to send us your image via e-mail or upload it using our form or FTP, make online payment and then download the finished work.
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JPEG or TIFF
You may send us image files in any formats. But, please, note that JPEG file size with a quality set at maximum is two or three times less than TIFF without compression. JPEG is the best choice for sending via Internet.
But there is an underside. Each time you resave your JPEG (not open and close, but resave it) you sacrifice some image quality on the alter of high compression. The more you resave an image, the more it's going to deteriorate.
TIFF doesn't lose info when it is saved, you can edit, open, and save it with no ill effects. We accept TIFF files and will send them back as TIFFs too. But it's not always possible to send huge files. What to do in that case?
Even if you are a professional and plan to alter your images over and over, you can save your image file as JPEG of maximum quality and sent it to us. First of all we always open it and resave in TIFF format. We will retouch and enhance this TIFF file and save it again as JPEG only in order to send back to you.
Anyway, after our working, your image will be completely prepared for printing, you will no need to enhance it more. So, it's absolutely safe to choose JPEG format.
Glossary
compression
storing data in a format that requires less space than usual. For example, the JPEG image format uses compression to reduce the size of the image file
dpi
abbreviation for dots per inch, which indicates the resolution of printed images. The higher the dpi, the higher the resolution of the image
file size
the amount of data in a file. File size can also be thought of as the amount of space that a file takes on a computer hard drive
JPEG
JPEG is a compression technique for color images. The JPEG format allows for different levels of compression. However, the greater the compression, the more original information is lost, which reduces the image quality
pixel
pixel is a single point in a graphic image that represents a single color
resolution
resolution refers to the number of pixels in an image. Resolution is sometimes referred to by the width and height of the image as well as the total number of pixels in the image. For example, an image that is 1600 pixels wide and 1200 pixels high contains 1,920,000 pixels (or almost 2 Megapixels)
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How long will it take to receive my order?
A 3 week lead time should be expected right now.
Can I use a subject other than a person in my pop-art?
Yes, clients have used their pet photos, pictures of flowers, houses, etc.
What sizes are available?
8x8 thru 42x42
Can I pick the colors of pop-art?
Yes, though some colors look better than others, so it is best to suggest, and let our artist guide you.
Do I have to have a digital photo or can I send you a print or negative?
You may scan or send a print or negative, This process does not require a digital photo - we can use any photo.
Is there anything I can do to speed up the process?
Yes!
1. Read all the information on this page and decide what you want as far as size, color-scheme, canvas or paper, 4-on-1 canvas or 4 separate canvas panels, and whether or not you would like canvas stretching - be clear and concise in this description to us.
2. (AOL Customers especially!): Turn on "include original message in reply" in your email settings so that we can see the whole conversation (our part as well as yours) that has taken place through email and not just your response.
3. Please check your spam filter (Yahoo email users: Please check and make sure your spam/bulk mail filters are not automatically deleting messages - there is an option for this in your bulk mail settings) If our email gets misfiled, then you may miss important messages from us about your order! If possible, add the domain lilacdigital to your safelist/whitelist.
4. Attempt to correspond with us using the same email account/address each time.
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 What will I get back when I place an order? If you sent us an original photo for us to scan and return, you will receive the photo unmodified as well as any prints and CD or DVD with image, you ordered of the retouching.Do you alter the originals? No. Our retouching services are done digitally, your original will be returned to you unmodified.
My photos have mold & stains. Can you restore these? Yes. These photos can be restored. Plus, the more info you can provide about a specific photo (i.e. the location of the shot, what should be in the background if missing, etc.) the more accurate the restoration. Do not worry if little is know about the photo as a high quality restoration can still be achieved using our custom techniques.
Can I send you photos in frames?
Yes. If for any reason you do not want to remove the photo from the frame just send everything "as is". Please note the photograph will be taken out of the frame for restoration purposes and placed back in it when shipped back to you. If the photo cannot be removed from the frame without further damage, then we will arrange to scan in the most accurate fashion possible.
Do you restore old artwork? Yes. However, it depends on the size of the artwork. Remember, the restoration is a print of the original, We do not modify the original.
How do I place an order? You may scan or have your photos scanned and upload them for retouching and/or restoration.
How will I get the finished images back? We will e-mail you the finished pictures. We can also upload them to our server, email you the exact url and you may download them to your PC.
May I have a consultation beforehand? How much does it cost?
It's free of charge. Just send us your image (via email or using our form). This image may be of a smaller size and of poorer quality then it's necessary for the restoration work. Yet we need to view all main details, so your image must not be too small - minimum a half of your screen. We will make an estimate of the needed amount of work and will set the price.
How long does it take to complete my order? It depends. One photo that has moderate damage usually takes about a week to process during most of the year if you are ordering prints. The closer we are to a holiday, the longer it may take. Rush orders are available at additional cost. Please call for an estimate.
Do you ship your work overseas?
No. All of the work we are sent is done right here - your original files and photos never leave our hands.
Do you do restorations or modifications of product or commercial photos?
Yes. We have expertise in commercial photo preparation and modification.
I only have the negative to the photo I want modified, can you still help me?
Yes! We can scan your negative or other transparency and make the necessary corrections
Can I see the results of the restoration before the prints are made? Yes! We will post the results of the restoration online if you would like to see it before it is printed.
I heard online studios sometimes engage employees from poor countries. Can I hope my photos will be restored by your experts? No doubt. We would never risk our reputation and quality of our work.
Can you add sharpness to a blurred picture? Slight progress is always possible, but as our experience shows it's impossible to attain a good result if the image is out of focus.
Can you print my photographs?
We specialise in a digital photo restoration and manipulation. We have an individual approach to each image and work professionally to bring it to perfection. We think, it will be easily and handy for you to print the finished photographs in your local photo or printing service. But may be some day we will add such service.
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